Report an incident

Introduction

If you are a Belgian company or organisation that has been the victim of malware, hacking of your website or network, DDoS attack, botnet, phishing or other cyber security incident, you can contact us.

We are ready to support you free of charge, to help you with the initial firefighting and give advice so you can find a solution, all in the strictest confidence.

Don’t hesitate to report a cyber security incident. In that case, we coordinate the notification of the parties concerned in order to tackle the problem. Furthermore, each report allows us to keep track of threat trends in Belgium, totally anonymously, of course.

Who can report an incident?

From Belgium:

All Belgian companies and (governmental) organisations can contact CERT.be to report a cyber incident and/or find advice on cyber security.

From abroad:

CERT.be acts as the national CERT for Belgium. Any foreign organisation or CERT can report an incident to CERT.be.

Report an incident

Please report any cyber security incident via cert [at] cert [dot] be.

If you can work with PGP encryption and you want to send your email to CERT.be as securely and discreetly as possible, we recommend using PGP encryption. You can find more information about PGP encryption here.

In case of an emergency you can report an incident by phone: +32 (0)2 501 05 60 (every working day from 09:00 to 17:00).

Please note, you can report a cyber incident to CERT.be and ask for additional advice if necessary. If you wish to file a complaint immediately, you should contact your local police straightaway.

What information should be reported?

  • Your contact details.
  • What type of incident is it: DDoS, malware … ?
  • When did the incident start?
  • Is the incident ongoing?
  • How did you notice this incident?
  • What’s the impact of the incident?
  • Have you already taken actions or measures? If so, which ones?
  • Do you have logs or other useful data?
  • Who have you already informed?
  • What are you expecting from your report?

After your report…

  • You get a receipt and an incident number. With this incident number, you can always refer to your report;
  • We will get in touch with you as soon as possible to answer your questions.